If you forgot to apply your promo code during checkout, don't worry! You still have a chance to receive a refund by contacting our Happiness Team within 48 hours of your order placement. You can reach us at [email protected] and provide the promo c
Log In to Your Account. Navigate to urbanstems.com/account/login. Enter your login credentials (email and password) and click "Log In.". Access Your Recent Order. After logging in, your account dashboard will display a summary of your most recent ord
IMPORTANT: Changes can only be made when your order is in “Order Received” status. Once it moves into fulfillment, it cannot be edited. Click HERE for instructions on how to check your status. You can request changes to your order two ways:. Request
IMPORTANT: Your order must be in “We’ve Got Your Order” status to be cancelled. If it is not in that status your order is already being fulfilled and can no longer be cancelled. Click HERE for instructions on how to check your status. Once you’ve con
Purchases are final and nonrefundable, except for damaged products. Click here to contact us. Prepaid and Gift Subscriptions cannot be canceled or refunded. No product exchanges are accepted. NOTE: Due to the nature of our product, refunds & cancella