Updates & Cancellations
I forgot to apply my promo code at checkout. Can I still use it?
Maybe — if you reach out quickly, we can often apply a missed code after the fact. Here's how it works:. Contact us within 24 hours of placing your order at [email protected] and share the code you meant to use. A team member will take a look, and
How do I check my order status?
Your order status is always available on your account page. What each status means:. What if my status hasn't changed in a while?Order statuses update as your order moves through fulfillment and shipping. Since we ship a perishable product overnight,
Update My Delivery Date, Gift Message, or Recipient Information
IMPORTANT: Changes can only be made when your order is in “Order Received” status. Once it moves into fulfillment, it cannot be edited. Click HERE for instructions on how to check your status. You can request changes to your order two ways:. Request
Cancel My Order
IMPORTANT: Your order must be in “We’ve Got Your Order” status to be cancelled. If it is not in that status your order is already being fulfilled and can no longer be cancelled. Click HERE for instructions on how to check your status. Once you’ve con
Refund & Cancellation Policy
Purchases are final and nonrefundable, except for damaged products. Click here to contact us. Prepaid and Gift Subscriptions cannot be canceled or refunded. No product exchanges are accepted. NOTE: Due to the nature of our product, refunds & cancella
How to Add a Video Message To Your Order
You can add a custom video message, in addition to the written note included with your order, while checking out on our site for just $2.99. This video message will be provided as a QR code that your recipient can scan to watch your personalized mess