If your bouquet or plant doesn't meet your expectations, please click HERE to submit your claim, including pictures of the issue. Our Happiness Team will be in touch ASAP to help make things right!. NOTE: Due to the nature of our product, resolutions
We prioritize on-time delivery. In case of inbound delays from our farms, we provide complimentary upgrades to higher-value items. Please check your inbox for order upgrade notifications from our customer service team. This may explain the variation
Each gift from UrbanStems comes with the option to send a personalized note. Our message cards are included in the white envelope labeled "For You" alongside a care card with instructions specific to your gift. Please check this envelope for the mess
Great news! All our bouquets are shipped without water. Our studies show that "wet-packed" flowers often degrade faster and risk mold during shipping. Our dry shipping method, combined with specialized hydration processes and packaging, keeps flowers