General Inquiries
How Do I Use a Referral Link?
Referrals:. Anyone without an UrbanStems account is eligible to redeem a referral link received from a friend or loved one to create a new account. Simply:. Click the referral link to begin the account creation process. You must use the referral link
Do You Offer Gift Cards?
At the moment, we do not offer gift cards for purchase. We're only able to accept payment via major credit card carriers (American Express, Visa, Mastercard) or PayPal. Our website team is working diligently to get gift cards up and running, but for
Are Your Products Pet-Safe?
General Warning: It is important to understand that none of our floral arrangements are considered safe for pets. While we strive for beauty and quality in our bouquets, we prioritize safety first. Floral Safety Advisory:. Toxicity Concerns: Many bou
How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?
Our bouquets are delivered including all of the stems pictured, though you should bear in mind that the photos on our site are slightly more styled. Usually with a minute or two of zhuzhing, your bouquet will look gorgeous and full. Occasionally diff
When Is My Favorite Flower in Season? (Peonies, Tulips, and More)
All flower types are subject to seasonality (meaning specific times of year when they're produced at high volumes and we're able to source them for you. Here's a rough sketch of when some of your favorite stems are in their growing season. Peonies -
How Are Double and Triple Bouquets Presented?
If your order is being delivered by hand in DC, NYC, or LA we combine 2 or 3 of our single bouquets to create the impression of one larger bouquet. Then, we deliver the order in our standard hand delivery packaging. If your order is being delivered v
What Does The Packaging Look Like?
Nationwide deliveries will arrive in a branded UrbanStems box that has been designed to keep the delicate blooms safe in transit. Upon arrival, simply open the top and front flaps to remove the blooms. The box will have an envelope that will have an
Which Browsers Are Supported?
We support most browsers, but for the best user experience and security, we recommend using Google Chrome. Firefox and Safari are also great choices. Please do not use Internet Explorer, which is no longer supported or receiving security updates from
Can I Customize My Bouquet?
We carefully design every bouquet with only the freshest stems available, meaning we cannot customize orders. Our arrangements arrive including all of the stems pictured, though you should bear in mind that the photos on our site are slightly more st
Do The Flowers Include a Vase?
Most of our bouquets and vases are sold separately. Our Vogue Bouquets are always exceptions; our Vogue selections include an editor-selected vase, and our dried selections are always paired with a vase. Each season, we feature curated selections of
Need Product Details? Here’s How to Find Them on Our Site
Want to know more about one of our bouquets or plants? Here’s how to find everything you need:. Hover over Shop (top left of our site) to see:. Click the 🔍 icon at the top-right corner of the site.Type the product name (e.g., The Firecracker) or an
Can I Send Wine With My Order?
Yes! You can now add a bottle of wine to select UrbanStems orders for delivery across most U.S. states. Prompt an age verification step (21+ with valid ID at delivery). Let you choose from our current wine offerings (like Avaline Sparkling Rosé and A