General Inquiries

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UrbanStems

Frequently Asked Questions + General Information/Policies

My Order is Damaged or Has a Quality Issue

My Order Had Incorrect or Missing Items

Where is My Note/Gift Message

Why Were My Flowers Shipped Without Water?

My Order has a Quality Issue

Quality Issues

Track My Order

Where Is my order/My order is late

I Didn't Receive My Delivery Confirmation Photo

What if my recipient isn’t available to receive their delivery?

Delivery & Tracking Issues

When will my order ship?

Can I pick a specific delivery time?

Where do you ship?

Does UrbanStems deliver to hotels, hospitals, and office buildings?

Will My Order Be Delivered by Hand or Shipped?

What is the fee for delivery?

Can I provide delivery instructions?

Why Do You Need the Recipient’s Phone Number? I Want the Delivery to Be a Surprise.

Delivery FAQ

Delivery & Tracking Support

I Forgot to Apply My Promo Code. Can I Add It Now?

What is My Order Status?

Update My Delivery Date, Gift Message, or Recipient Information

Cancel My Order

Refund & Cancellation Policy

How to Add a Video Message To Your Order

Updates & Cancellations

Order Updates & Cancellations

How do I Reactivate My UrbanStems Account?

How Can I View My Order History?

How to Create an UrbanStems Account?

How do I Unsubscribe from Promotional Emails or Texts?

How Do I Change My Account Info?

How Do I Reset My Password? I Forgot My Password

What Are UrbanStems Account Credits? How do I Use Them?

My Credit Balance is Incorrect

I Want to Delete My Account

Account Management

How Can I Change the Tier of My Subscription Plan?

Can I Change the Recipient for Each Subscription Delivery?

How Can I Make Changes to or Pause my Subscription?

Editing Recipient Details for Your Subscription

Managing Your Subscription

Subscription Management

How to Start a Subscription for a Specific Bouquet

How Does Payment Work for Subscriptions? How Often Will I Be Billed?

What Day Will My Subscription Be Delivered?

Can I Select the Bouquets I’ll Receive for My Subscription?

How Do Subscriptions Work?

Changing Your Subscription Tier

Subscription Guide

How Often Will I Receive a New Bouquet?

Do Subscriptions Auto-Renew?

Can I Use a Promo Code or Credits when Purchasing A Subscription?

Can I give a Subscription as a Gift?

Subscription FAQ

How Does Your Loyalty Program Work? Is It Different from Credits?

My Loyalty Point Balance is Incorrect

The Loyalty Program

Account & Subscription Management

How to Place an Order Anonymously on UrbanStems

How Do I Place an Order?

Do You Accept Orders by Email, In Person, or by Phone?

Can I Send To Multiple Recipients Within a Single Order?

How Do I Use a Promo Code?

Requirements for Placing an Order While Overseas

How Can I Tell When Products Will Be Available?

Placing an Order

How Can I Update or Delete My Payment Method on File?

I Never Got My Confirmation Email or Need a New Receipt

What Payment Methods Are Accepted?

How to Get a Copy of My Receipt

Where Is My Refund?

Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.

Payments and Receipts

Website & Billing Support

The Exotic Orchid Care

How Do I Care for My Bouquet? How Do I Keep My Flowers Fresh?

How Can I Rearrange My Bouquet? Do You Have Tips for Styling My Flowers?

How do I Care for / Work with Roses?

How Do I Take Care of My Peonies?

How Do I Care for Tulips?

How do I handle Hydrangea? How do I make Hydrangea last longer?

How Do I Care for Ranunculus?

How Do I Care for Lilies?

Flower Care

Pothos Care

Pilea peperomioides Care

Snake Plant Care

Succulent Care

ZZ Plant Care

Green Plant Care

How to Care for Orchids During Cold Weather

Orchid Care

Flower & Plant Care

How Do I Use a Referral Link?

Do You Offer Gift Cards?

Are Your Products Pet-Safe?

How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?

When Is My Favorite Flower in Season? (Peonies, Tulips, and More)

How Are Double and Triple Bouquets Presented?

What Does The Packaging Look Like?

Which Browsers Are Supported?

Can I Customize My Bouquet?

Do The Flowers Include a Vase?

Need Product Details? Here’s How to Find Them on Our Site

Can I Send Wine With My Order?

What Makes UrbanStems Different?

Do You Design Custom Bouquets for Events?

Do You Have a Retail Locations? (Spoiler: We don't -- we're 100% e-commerce)

About UrbanStems

Customer Service (Happiness Team)

Public Relations (PR), Marketing, Press Inquiries

Human Resources & Career Opportunities

Corporate Gifting & B2B

Contact Us

About Us