Delivery FAQ
How do I track my order?
Once your order ships, we'll email you a tracking link — usually the evening before your delivery date (typically after 8 PM). You can also find tracking on your UrbanStems account page once the carrier has your package. Standard overnight orders: Or
Can I pick a specific delivery time?
Eligible delivery windows will be displayed during checkout. We offer same-day delivery in the urban areas of DC, south of 125th Street in Manhattan, in parts of Brooklyn and Queens, and in Los Angeles seven days a week and offer two delivery windows
Where do you ship?
We currently deliver to the vast majority of residential and commercial addresses within the 48 contiguous United States. Please note that at this time, we cannot ship to P.O. Boxes, military bases, Alaska, Hawaii, Puerto Rico, other U.S. territories
Does UrbanStems deliver to hotels, hospitals, and office buildings?
✔ Yes, we deliver to hotels. Ensure the recipient's name matches the hotel guest’s registration. For hotel deliveries, the concierge or front desk may hold the item or place it in the guest’s room. Check the hotel's policy for specifics. Nationwide h
Will My Order Be Delivered by Hand or Shipped?
The recipient’s delivery address. Your chosen delivery date. The specific bouquet or gift selected Before you complete your purchase, you can confirm how your order will arrive on the checkout page. In the Shipping Method section, you’ll see all avai
Why Do You Need the Recipient’s Phone Number? I Want the Delivery to Be a Surprise.
Contrary to popular belief, a call from our couriers often ensures quicker delivery and doesn't spoil the surprise. The real delight is in the bouquet and note. Without a contact number, bouquets may be left in mailrooms, causing delays. For a seamle
What qualifies for free shipping?
Orders over $140 ship free! Just a heads up: the $140 is calculated after any discounts, and before taxes and fees. A few items ship directly from our partners and aren't included in the free shipping offer — Orders containing wine, Levain Cookies, R
Why did my specialty item arrive in a separate box?
Good question — it's intentional. Speciality items (wine, Levain Cookies, Caviar, and our other partner products) ship directly from their makers, not from our warehouses. That means they travel in their own packaging, sometimes through different shi