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Delivery FAQ

When will my order ship?

Due to the perishable nature of flowers, all orders are shipped overnight or same-day in local markets (NYC, Boston, Dallas, Los Angeles, Chicago, and DC). Once your order has shipped, a tracking number will be assigned by the carrier (FedEx, OnTrac,

Can I pick a specific delivery time?

Eligible delivery windows will be displayed during checkout. We offer same-day delivery in the urban areas of DC, south of 125th Street in Manhattan, in parts of Brooklyn and Queens, and in Los Angeles seven days a week and offer two delivery windows

Where do you ship?

We currently deliver to the vast majority of residential and commercial addresses within the 48 contiguous United States. Please note that at this time, we cannot ship to P.O. Boxes, military bases, Alaska, Hawaii, Puerto Rico, other U.S. territories

Does UrbanStems deliver to hotels, hospitals, and office buildings?

✔ Yes, we deliver to hotels. Ensure the recipient's name matches the hotel guest’s registration. For hotel deliveries, the concierge or front desk may hold the item or place it in the guest’s room. Check the hotel's policy for specifics. Nationwide h

Will My Order Be Delivered by Hand or Shipped?

The recipient’s delivery address. Your chosen delivery date. The specific bouquet or gift selected Before you complete your purchase, you can confirm how your order will arrive on the checkout page. In the Shipping Method section, you’ll see all avai

What is the fee for delivery?

Shipping methods can't be changed after ordering. Delivery fees vary by location. For hand deliveries in our select metropolitan areas, it costs $15 to $20 USD. Nationwide shipping ranges from $18 to $30 USD, using ground, express, or farm direct shi

Can I provide delivery instructions?

You can give delivery instructions for hand deliveries in DC, NYC, or LA in the “Delivery Instructions” field at checkout. Examples include door/gate codes or an additional phone number. However, we can't call before delivery, guarantee specific deli

Why Do You Need the Recipient’s Phone Number? I Want the Delivery to Be a Surprise.

Contrary to popular belief, a call from our couriers often ensures quicker delivery and doesn't spoil the surprise. The real delight is in the bouquet and note. Without a contact number, bouquets may be left in mailrooms, causing delays. For a seamle