Does UrbanStems deliver to hotels, hospitals, and office buildings?Updated 2 days ago

Hotels

✔ Yes, we deliver to hotels.

• Ensure the recipient's name matches the hotel guest’s registration.

• For hotel deliveries, the concierge or front desk may hold the item or place it in the guest’s room.

• Check the hotel's policy for specifics. Nationwide hotel deliveries occur between 8 AM to 8 PM, and may be delayed depending on hotel procedures.

Hospitals

✔ Yes, we deliver to hospitals, but procedures vary.

• Couriers can't enter patient rooms; they'll leave items at a reception or flower desk, and hospital staff will deliver them to the patient. Timing may vary based on hospital schedules.

• Deliveries to ICU or cancer wards are often not possible; consider sending flowers once the patient is in recovery or at home.

• For courier deliveries, coordinate with a family member at the hospital for smoother delivery.

• Nationwide deliveries are best sent to the patient's home, as hospital deliveries can be delayed due to hospital receiving policies.

• Remember, our packages need some unboxing and setup, which may be challenging for bedridden patients.

Commercial High-Rise Buildings

✔  Yes, we deliver to high-rise and office buildings.

• If selecting hand delivery, please provide multiple contact numbers, preferably direct lines, for successful delivery.

• Delivery couriers typically can't go beyond front desks or security in commercial buildings, and perishables may not be accepted on behalf of tenants.

• We must adhere to building policies, so deliveries might be left in mailrooms or with attendants, or recipients may need to meet couriers in the lobby.