Account Management
How Can I View My Order History?
Log In to Your Account. You can also sign in using Google, Facebook, or Shop. View Your Orders. Select Orders from the account menu to view your order history. Each order displays its order number and current status. Select the order you’d like to re
How to Create an UrbanStems Account?
Go to UrbanStems Sign-in page. If you are on our website, simply click the "Profile icon" located at the top-right corner to get to the Sign-in page. 3. Create your account using your email address, Google, Facebook, or Shop. You’ll be prompted to en
How do I Unsubscribe from Marketing Emails or Texts?
To unsubscribe from email communications, scroll to the bottom of any UrbanStems marketing email and you’ll see a message reading “You can unsubscribe from this list.” Click the word unsubscribe and you’ll be able to update your communication prefere
How Do I Change My Account Info?
Sign in or create an account on the UrbanStems account login page to access:. Orders: View your order history and select an order to check tracking, status, and other details. You can also update the delivery address, gift note, or delivery date, or
How Do I Sign In? Do I Need a Password?
You no longer need a password to sign in to your UrbanStems account! Instead, we’ll send a verification code to your email. You can also sign in using Google, Facebook, or Shop. Previously had a password?You won’t need to reset it. Simply use your em
What Are UrbanStems Account Credits? How do I Use Them?
Account credits can be used toward purchases on the UrbanStems website. 1 credit equals $1 toward an order and has no cash value. Credits expire 12 months from the date they’re issued.To check your current balance, sign in to your UrbanStems account
My Credit Balance is Incorrect
If your store credit balance doesn’t look right, log into your UrbanStems account and click Orders to review your order history and check where your store credit was used. You can view your available store credit balance at checkout, just above the G
I Want to Delete My Account
We’re sad to see you go! Simply email our Happiness Team at [email protected] and we'll take care of shutting down the account.