How Do I Change My Account Info?Updated a day ago
IMPORTANT: Email address cannot be edited, please create a new account if you’d like to change your email address.
At UrbanStems Account login page, create or log into your account to view:
Overview: A broad overview of account details for quick viewing — including:
Loyalty Points
Most Recent Order
Subscriptions
Profile email + default shipping address
Credits balance
Orders: Review your order history, including item details and recipient info.
Check order status and tracking — order status overview is available right above the corresponding order
click “View Order Details” next to your order for more in-depth tracking.
The status of your order is available under “Your Shipments” : “We’ve Got Your Order”, “We’re Working On it”, “It’s On Its Way”, “Delivered”.
Subscriptions: Manage subscriptions: change next delivery date, edit recipient and payment info, modify card message.
Address Book: View/edit your address book.
Rewards: Check Loyalty Program status and points.
Profile: View + make changes to your account info.
Edit the name + phone number associated with your account.
Update your password
Manage Communication Preferences
View credits + expiration date