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Subscription Management

How Can I Change the Tier of My Subscription Plan?

If you'd like to change the tier of your subscription (for example, you want to upgrade from a Seasonal to a Luxe plan), we'll cancel your original subscription, and then ask you to purchase a new plan. All you need to do is log in to your UrbanStems

Can I Change the Recipient for Each Subscription Delivery?

Yes! You can edit the recipient for each subscription delivery. To do simply log in to your UrbanStems account and navigate to the “Subscriptions” tab at the top of the page. From there, click on the active subscription you want to update and you'll

How Can I Make Changes to or Pause my Subscription?

If you'd like to pause your subscription, reschedule your next delivery, change the card message, update the delivery address, update payment method, or choose your next arrangement, simply login to your UrbanStems account and navigate to the “Subscr

Editing Recipient Details for Your Subscription

IMPORTANT: Updates can be done up to 7 days before your next scheduled delivery while the order is in “Order Received” status. Accessing Your Subscription:. Log in to your UrbanStems account. Click on the Subscriptions tab located at the top of the p

Managing Your Subscription

Log in to your UrbanStems account. Navigate to the “Subscriptions” tab under “My Account”. Select the active subscription you wish to update. IMPORTANT: Updates can be made starting 10 days before your next scheduled delivery, and you have until 7 da