Great question! The full breakdown of our rewards program can be found here: urbanstems.com/pages/rewards. In short, you earn points by placing orders on our site while signed in to your UrbanStems account. $1.00 spent equals 1 point. Once you’ve acc

Great question! The full breakdown of our rewards program can be found here: <a href="https://urbanstems.com/pages/rewards">urbanstems.com/pages/rewards</a>In short, you earn points by placing orders on our site while signed in to your UrbanStems account. $1.00 spent equals 1 point. Once you&#x2019;ve accumulated enough points, you can redeem them for dollars off your next purchase or for special gifts with your purchase.100 points earns you $5.00 off your next order, 200 points earns you $10.00 off, and so on! You can view your points anytime by signing in to your <a href="https://account.urbanstems.com/">account</a> and clicking Rewards.There are two main differences between Loyalty Points and Credits. First, you can earn Loyalty Points anytime by placing orders on our site, while Credits are a balance we sometimes add to your account to apologize for a misstep. Second, Credits help you place a new order if there was an issue with a previous one. Loyalty Points are our way of saying &#x201C;Thank you for sending flowers with UrbanStems!&#x201D;&#xA0;

How Does Your Loyalty Program Work? Is It Different from Credits?

We can help! Sign in to your UrbanStems account, then click Rewards, or go straight to our Rewards page. Select Rewards History to check whether your Loyalty Points were used toward a recent order.. Please note that you’ll need to be signed in to vie

We can help! <a href="https://account.urbanstems.com/" id="isPasted">Sign in to your UrbanStems account</a>, then click Rewards, or go straight to our <a href="https://urbanstems.com/pages/rewards">Rewards page</a>. Select Rewards History to check whether your Loyalty Points were used toward a recent order..Please note that you&#x2019;ll need to be signed in to view your Rewards, so if you see a blank page or a sign-in prompt, sign in with the email used for your account and try again.If your balance still looks incorrect, please contact our Customer Happiness Team at <a href="mailto:care@urbanstems.com">care@urbanstems.com</a>.

My Loyalty Points Balance is Incorrect

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My flowers arrived damaged or don't look right — what should I do?

My order has missing or incorrect items

Where is My Note/Gift Message

Why Were My Flowers Shipped Without Water?

My Order has a Quality Issue

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I Didn't Receive My Delivery Confirmation Photo

What if my recipient isn’t available to receive their delivery?

Delivery & Tracking Issues

How do I track my order?

Can I pick a specific delivery time?

Where do you ship?

Does UrbanStems deliver to hotels, hospitals, and office buildings?

Will My Order Be Delivered by Hand or Shipped?

Why Do You Need the Recipient’s Phone Number? I Want the Delivery to Be a Surprise.

What qualifies for free shipping?

Why did my specialty item arrive in a separate box?

Delivery FAQ

Delivery & Tracking Support

I forgot to apply my promo code at checkout. Can I still use it?

How do I check my order status?

Update My Delivery Date, Gift Message, or Recipient Information

Cancel My Order

Refund & Cancellation Policy

How to Add a Video Message To Your Order

Updates & Cancellations

Order Updates & Cancellations

How Can I View My Order History?

How to Create an UrbanStems Account?

How do I Unsubscribe from Marketing Emails or Texts?

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What Are UrbanStems Account Credits? How do I Use Them?

My Credit Balance is Incorrect

I Want to Delete My Account

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Can I Change the Recipient for Each Subscription Delivery?

Editing Recipient Details for Your Subscription

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How Often Will I Receive a New Bouquet?

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Can I Use a Promo Code or Credits when Purchasing A Subscription?

Can I give a Subscription as a Gift?

Subscription FAQ

How to Place an Order Anonymously on UrbanStems

How Do I Place an Order?

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Can I Send To Multiple Recipients Within a Single Order?

Requirements for Placing an Order While Overseas

How Can I Tell When Products Will Be Available?

Placing an Order

How Can I Update or Delete My Payment Method on File?

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Where Is My Refund?

Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.

Payments and Receipts

Website & Billing Support

The Exotic Orchid Care

How Do I Care for My Bouquet? How Do I Keep My Flowers Fresh?

How Can I Rearrange My Bouquet? Do You Have Tips for Styling My Flowers?

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Why did my bouquet come with flower food — or why didn't it?

Flower Care

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ZZ Plant Care

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How to Care for Orchids During Cold Weather

Orchid Care

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How do I use a promo code?

Are there any promo code or discount exclusions?

My promo code isn't working — why?

Promotions and Discounts

Who sent me flowers?

How Do I Refer a Friend?

Do You Offer Gift Cards?

Are Your Products Pet-Safe?

How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?

When Is My Favorite Flower in Season? (Peonies, Tulips, and More)

How Are Double and Triple Bouquets Presented?

What Does The Packaging Look Like?

Which Browsers Are Supported?

Can I Customize My Bouquet?

Do The Flowers Include a Vase?

Need Product Details? Here’s How to Find Them on Our Site

Can I Send Wine With My Order?

General Inquiries

What Makes UrbanStems Different?

Do You Design Custom Bouquets for Events?

Do You Have a Retail Locations? (Spoiler: We don't -- we're 100% e-commerce)

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