Shipping & Tracking Information for Your Order
Due to the perishable nature of flowers, all orders are shipped overnight or same-day in local markets (NYC, Boston, Dallas, Los Angeles, Chicago, and DC).
When & How You’ll Receive Tracking Information
Once your order has shipped, a tracking number will be assigned by the carrier (FedEx, OnTrac, CDL, UPS).
You will receive an email with tracking details the evening before your delivery date (typically after 6 PM) unless your order is being shipped local.
You can also view your tracking information on your UrbanStems account page. If your order has not yet shipped, you will not see a "Track Order" button. The tracking number will appear once the package is with the carrier.
If your order is same-day delivery, tracking updates will appear only after the order has been picked up by the courier
See this article for instructions on how to track your order status! “TRACK MY ORDER”
Where to Track Your Order
Once your order has shipped, all tracking updates will come directly from the carrier.
If your order is for same-day delivery, tracking updates will appear only after the order has been picked up by the courier on the day of delivery.
When to Reach Out for Support
For the latest updates, please refer to your tracking link on the courier’s website.
📌 Most customers do not need to contact us for tracking updates—as long as your order date is correct in our system, your flowers are on their way!
You should only reach out to our customer care team if:
✅ Your delivery date has passed and you have not received your order.