IMPORTANT: Email address cannot be edited, please create a new account if you’d like to change your email address.
At http://urbanstems.com/login , create or log into your account to view:
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Overview: A broad overview of account details for quick viewing — including:
Loyalty Points
Most Recent Order
Subscriptions
Profile email + default shipping address
Credits balance
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Orders: Review your order history, including item details and recipient info.
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Check order status and tracking — order status overview is available right above the corresponding order
click “View Order Details” next to your order for more in-depth tracking.
The status of your order is available under “Your Shipments” : “We’ve Got Your Order”, “We’re Working On it”, “It’s On Its Way”, “Delivered”.
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Subscriptions: Manage subscriptions: change next delivery date, edit recipient and payment info, modify card message.
Address Book: View/edit your address book.
Rewards: Check Loyalty Program status and points.
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Profile: View + make changes to your account info. (For more info — see “How Do I Change My Account Info?”)
Edit the name + phone number associated with your account.
Update your password
Manage Communication Preferences
View credits + expiration date