Hand-delivered orders will not receive automated ‘Out for Delivery’ email notifications. You will receive a delivery confirmation once the order has been delivered.
You can find your tracking number in two places:
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Your Account Dashboard: Simply log into your account here: https://urbanstems.com/account/login which will take you to the “Overview” tab.
If you’re looking for your most recent order — you can view this order by scrolling down to “Recent Orders.” Your order status will be featured above the order — but you can get more in-depth order details by clicking “Track Your Order” next to the order.
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If you’re looking to track another order — navigate to the “Orders” tab near the top of the page. Each order will display its current status, and once tracking is available — a “Track Your Order” button will appear.
Your Tracking Email: You will receive a tracking email the evening before your scheduled delivery date. The tracking email will contain a tracking number (linked to a tracking page where you can check delivery status and scan updates).