Delivery & Tracking Issues
Track My Order
Due to the perishable nature of our flowers, all orders are shipped overnight or via same-day courier delivery. Overnight Shipments (via FedEx, UPS, OnTrac, CDL): You will receive a tracking email by 10 PM ET the evening before your scheduled deliver
Where Is my order/My order is late
Due to the perishable nature of flowers, all orders are shipped overnight or same-day in local markets (NYC, Boston, Dallas, Los Angeles, Chicago, and DC). You will not receive a tracking number until your order is shipped (likely not until after 6 P
I Didn't Receive My Delivery Confirmation Photo
For Hand Deliveries, our couriers take photos outside the delivery location to show that the correct item arrived at the right place and the right time. In some instances, they’re unable to take photos due to inclement weather, security restrictions,
What if my recipient isn’t available to receive their delivery?
We prioritize direct delivery to recipients. If they are unavailable, we may leave items with a concierge, roommate, or in a safe, discrete spot. If it's unsafe or conditions threaten quality, we'll try redelivery once for free. A third attempt requi