I Never Got My Confirmation Email or Need a New ReceiptUpdated a day ago

I have great news! This is an easy fix. 

Log In to Your UrbanStems Account

• Visit urbanstems.com/login.

• Enter your login credentials and click “Log In.”

Access Recent Orders

• After logging in, you’ll land on your account’s “Overview” home page.

• Scroll down to the “Recent Orders” section to find your most recent order.

  

• Click “View Order Details” to see:

  • Billing Details

  • Delivery Address

  • Payment Method

  • Items included in the order

View Past Orders

• Navigate to the “Orders” tab at the top of the page.

• This will take you to your Order History.

• Locate the specific order you need, and click “View Order Details” next to the order number.

Print or Download Your Receipt

• On the Order Details page, scroll to the bottom where you’ll see a “Print Receipt” button.

• Click this button to:

  • Print a physical copy of your receipt.

  • Download a digital copy for your records.

The receipt will include:

• Order number

• Product details and pricing

• Gift message (if applicable)

• Shipping method and delivery date

  

If You Checked Out as a Guest

• Please email your order number to [email protected] and a member of our Happiness Team will locate your order and resend the confirmation email.