You can update and delete payment methods during checkout as long as you are logged in your account: https://urbanstems.com/account/login. Please note: If you used Paypal or ShopPay to check-out — you will have to edit/delete the card on file direc
I have great news! This is an easy fix. Visit urbanstems.com/login. Enter your login credentials and click “Log In.”. After logging in, you’ll land on your account’s “Overview” home page. Scroll down to the “Recent Orders” section to find your most r
Major Credit Cards: Visa, AMEX, MasterCard, Discover. PayPal. Please note, we do not accept installment payment platforms like Affirm or Klarna. Important Payment Details:. Credit Card Payments: Your card must have a valid U.S. billing address. We ca
Go to http://urbanstems.com/login and sign in. Navigate to the “Orders” tab to go to your order history page. Locate the order number you need a receipt for. Click “View Details” next to that order number to open its detail page. On the order detail
When our customer happiness team initiates a refund, our payment processor submits the refund to your bank immediately for processing. Due to the processing time, which is different for each bank, you will then receive the funds from a refund in your
If you’ve confirmed that neither concern above is at play, there are a couple more options available for troubleshooting the payment issues. We use a very robust fraud protection program that can, on occasion, falsely identify an order as fraudulent