# 274513-24

> Public Help Center articles for 274513-24.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [My flowers arrived damaged or don't look right — what should I do?](https://help.urbanstems.com/en-US/my-order-is-damaged-or-has-a-quality-issue-1959192.md): If there's a quality issue, we'll make it right — just let us know within 3 days of delivery. First, a quick check. Our bouquets ship dry on purpose, which means a fresh bouquet can look a little tired right out of the box. After trimming the stems a
- [My order has missing or incorrect items](https://help.urbanstems.com/en-US/my-order-had-incorrect-or-missing-items-1959215.md): First, a quick check. Did you receive an email from us about an upgrade or substitution? Occasionally, a specific flower variety doesn't make the harvest, and when that happens, we swap in an alternative of equal or greater value and email you to let
- [Where is My Note/Gift Message](https://help.urbanstems.com/en-US/where-is-my-note-gift-message-1959234.md): Each gift from UrbanStems comes with the option to send a personalized note. Our message cards are included in the white envelope labeled "For You" alongside a care card with instructions specific to your gift. Please check this envelope for the mess
- [Why Were My Flowers Shipped Without Water?](https://help.urbanstems.com/en-US/why-were-my-flowers-shipped-without-water-1959254.md): No water in the box is intentional — not a mistake. Our bouquets ship dry on purpose, and your flowers are designed to bounce back with a quick rehydration once they arrive. Why we ship dry: Flowers shipped in water often degrade faster and can devel
- [Track My Order](https://help.urbanstems.com/en-US/track-my-order-1959176.md): Due to the perishable nature of our flowers, all orders are shipped overnight or via same-day courier delivery. Overnight Shipments (via FedEx, UPS, OnTrac, CDL): You will receive a tracking email by 10 PM ET the evening before your scheduled deliver
- [Where Is my order/My order is late](https://help.urbanstems.com/en-US/where-is-my-ordermy-order-is-late-1959193.md): Due to the perishable nature of flowers, all orders are shipped overnight or same-day in local markets (NYC, Boston, Dallas, Los Angeles, Chicago, and DC). You will not receive a tracking number until your order is shipped (likely not until after 6 P
- [I Didn't Receive My Delivery Confirmation Photo](https://help.urbanstems.com/en-US/i-didn-t-receive-my-delivery-confirmation-photo-1959213.md): For Hand Deliveries, our couriers take photos outside the delivery location to show that the correct item arrived at the right place and the right time. In some instances, they’re unable to take photos due to inclement weather, security restrictions,
- [What if my recipient isn’t available to receive their delivery?](https://help.urbanstems.com/en-US/what-if-my-recipient-isn%E2%80%99t-available-to-receive-their-delivery-1959236.md): We prioritize direct delivery to recipients. If they are unavailable, we may leave items with a concierge, roommate, or in a safe, discrete spot. If it's unsafe or conditions threaten quality, we'll try redelivery once for free. A third attempt requi
- [How do I track my order?](https://help.urbanstems.com/en-US/when-will-my-order-ship-1959079.md): Once your order ships, we'll email you a tracking link — usually the evening before your delivery date (typically after 8 PM). You can also find tracking on your UrbanStems account page once the carrier has your package. Standard overnight orders: Or
- [Can I pick a specific delivery time?](https://help.urbanstems.com/en-US/can-i-pick-a-specific-delivery-time-1959166.md): Eligible delivery windows will be displayed during checkout. We offer same-day delivery in the urban areas of DC, south of 125th Street in Manhattan, in parts of Brooklyn and Queens, and in Los Angeles seven days a week and offer two delivery windows
- [Where do you ship?](https://help.urbanstems.com/en-US/where-do-you-ship-1959195.md): We currently deliver to the vast majority of residential and commercial addresses within the 48 contiguous United States. Please note that at this time, we cannot ship to P.O. Boxes, military bases, Alaska, Hawaii, Puerto Rico, other U.S. territories
- [Does UrbanStems deliver to hotels, hospitals, and office buildings?](https://help.urbanstems.com/en-US/does-urbanstems-deliver-to-hotels-hospitals-and-office-buildings-1959216.md): ✔ Yes, we deliver to hotels. Ensure the recipient's name matches the hotel guest’s registration. For hotel deliveries, the concierge or front desk may hold the item or place it in the guest’s room. Check the hotel's policy for specifics. Nationwide h
- [Will My Order Be Delivered by Hand or Shipped?](https://help.urbanstems.com/en-US/will-my-order-be-delivered-by-hand-or-shipped-1959237.md): The recipient’s delivery address. Your chosen delivery date. The specific bouquet or gift selected Before you complete your purchase, you can confirm how your order will arrive on the checkout page. In the Shipping Method section, you’ll see all avai
- [Why Do You Need the Recipient’s Phone Number? I Want the Delivery to Be a Surprise.](https://help.urbanstems.com/en-US/why-do-you-need-the-recipients-phone-number-i-want-the-delivery-to-be-a-surprise-1959278.md): Contrary to popular belief, a call from our couriers often ensures quicker delivery and doesn't spoil the surprise. The real delight is in the bouquet and note. Without a contact number, bouquets may be left in mailrooms, causing delays. For a seamle
- [What qualifies for free shipping?](https://help.urbanstems.com/en-US/freeshipping-5857324.md): Orders over $140 ship free! Just a heads up: the $140 is calculated after any discounts, and before taxes and fees. A few items ship directly from our partners and aren't included in the free shipping offer — Orders containing wine, Levain Cookies, R
- [Why did my specialty item arrive in a separate box?](https://help.urbanstems.com/en-US/untitled-5862163.md): Good question — it's intentional. Speciality items (wine, Levain Cookies, Caviar, and our other partner products) ship directly from their makers, not from our warehouses. That means they travel in their own packaging, sometimes through different shi
- [I forgot to apply my promo code at checkout. Can I still use it?](https://help.urbanstems.com/en-US/i-forgot-to-apply-my-promo-code-can-i-add-it-now-1959144.md): Maybe — if you reach out quickly, we can often apply a missed code after the fact. Here's how it works:. Contact us within 24 hours of placing your order at care@urbanstems.com and share the code you meant to use. A team member will take a look, and
- [How do I check my order status?](https://help.urbanstems.com/en-US/what-is-my-order-status-1959174.md): Your order status is always available on your account page. What each status means:. What if my status hasn't changed in a while?Order statuses update as your order moves through fulfillment and shipping. Since we ship a perishable product overnight,
- [Update My Delivery Date, Gift Message, or Recipient Information](https://help.urbanstems.com/en-US/update-my-delivery-date-gift-message-or-recipient-information-1959194.md): IMPORTANT: Changes can only be made when your order is in “Order Received” status. Once it moves into fulfillment, it cannot be edited. Click HERE for instructions on how to check your status. You can request changes to your order two ways:. Request
- [Cancel My Order](https://help.urbanstems.com/en-US/cancel-my-order-1959214.md): IMPORTANT: Your order must be in “We’ve Got Your Order” status to be cancelled. If it is not in that status your order is already being fulfilled and can no longer be cancelled. Click HERE for instructions on how to check your status. Once you’ve con
- [Refund & Cancellation Policy](https://help.urbanstems.com/en-US/refund-cancellation-policy-1959235.md): Purchases are final and nonrefundable, except for damaged products. Click here to contact us. Prepaid and Gift Subscriptions cannot be canceled or refunded. No product exchanges are accepted. NOTE: Due to the nature of our product, refunds & cancella
- [How to Add a Video Message To Your Order](https://help.urbanstems.com/en-US/how-to-add-a-video-message-to-your-order-2253247.md): You can add a custom video message, in addition to the written note included with your order, while checking out on our site for just $2.99. This video message will be provided as a QR code that your recipient can scan to watch your personalized mess
- [How do I Reactivate My UrbanStems Account?](https://help.urbanstems.com/en-US/how-do-i-reactivate-my-urbanstems-account-1959080.md): This article is for users who need to reactivate an existing UrbanStems account that they can no longer access. If you are creating an account for the first time or are having trouble with your password, please refer to these other articles: “I Forgo
- [How Can I View My Order History?](https://help.urbanstems.com/en-US/how-can-i-view-my-order-history-1959119.md): Log In to Your Account. Navigate to urbanstems.com/account/login. Enter your login credentials (email and password) and click "Log In.". Access Your Recent Order. After logging in, your account dashboard will display a summary of your most recent ord
- [How to Create an UrbanStems Account?](https://help.urbanstems.com/en-US/how-to-create-an-urbanstems-account-1959126.md): Navigate to https://urbanstems.com/. Click the "Profile icon". Click "Create Account". Fill out all the necessary information (First Name, Last Name, Phone number, and Email address.) A verification process will prompt you to enter a 6-digit code sen
- [How do I Unsubscribe from Marketing Emails or Texts?](https://help.urbanstems.com/en-US/how-do-i-unsubscribe-from-promotional-emails-or-texts-1959180.md): To unsubscribe from email communications, scroll to the bottom of any UrbanStems marketing email and you’ll see a message reading “You can unsubscribe from this list.” Click the word unsubscribe and you’ll be able to update your communication prefere
- [How Do I Change My Account Info?](https://help.urbanstems.com/en-US/how-do-i-change-my-account-info-1959191.md): IMPORTANT: Email address cannot be edited, please create a new account if you’d like to change your email address. At UrbanStems Account login page, create or log into your account to view:. Overview: A broad overview of account details for quick vie
- [How Do I Reset My Password? I Forgot My Password](https://help.urbanstems.com/en-US/how-do-i-reset-my-password-i-forgot-my-password-1959225.md): You can reset your password by following these steps:. Tried those steps above and running into issues?
- [What Are UrbanStems Account Credits? How do I Use Them?](https://help.urbanstems.com/en-US/what-are-urbanstems-account-credits-how-do-i-use-them-1959263.md): Account credits are a non-fungible (they have no real world cash value) currency that we sometimes issue to customer accounts. 1 credit = 1 dollar, so if you have 100 credits you effectively have $100 to redeem by placing orders on the UrbanStems web
- [My Credit Balance is Incorrect](https://help.urbanstems.com/en-US/my-credit-balance-is-incorrect-1959273.md): We can help! First, we recommend logging into your UrbanStems account, you can do that here: and reviewing your order history to ensure you didn’t apply your credits to a recent order.If you’ve double checked your recent orders and you’re sure that y
- [I Want to Delete My Account](https://help.urbanstems.com/en-US/i-want-to-delete-my-account-1959282.md): We’re sad to see you go! Simply email our Happiness Team at care@urbanstems.com and we'll take care of shutting down the account.
- [How Can I Change the Tier of My Subscription Plan?](https://help.urbanstems.com/en-US/how-can-i-change-the-tier-of-my-subscription-plan-1959123.md): If you'd like to change the tier of your subscription (for example, you want to upgrade from a Seasonal to a Luxe plan), we'll cancel your original subscription, and then ask you to purchase a new plan. All you need to do is log in to your UrbanStems
- [Can I Change the Recipient for Each Subscription Delivery?](https://help.urbanstems.com/en-US/can-i-change-the-recipient-for-each-subscription-delivery-1959124.md): Yes! You can edit the recipient for each subscription delivery. To do simply log in to your UrbanStems account and navigate to the “Subscriptions” tab at the top of the page. From there, click on the active subscription you want to update and you'll
- [How Can I Make Changes to or Pause my Subscription?](https://help.urbanstems.com/en-US/how-can-i-make-changes-to-or-pause-my-subscription-1959125.md): If you'd like to pause your subscription, reschedule your next delivery, change the card message, update the delivery address, update payment method, or choose your next arrangement, simply login to your UrbanStems account and navigate to the “Subscr
- [Editing Recipient Details for Your Subscription](https://help.urbanstems.com/en-US/editing-recipient-details-for-your-subscription-1959197.md): IMPORTANT: Updates can be done up to 7 days before your next scheduled delivery while the order is in “Order Received” status. Accessing Your Subscription:. Log in to your UrbanStems account. Click on the Subscriptions tab located at the top of the p
- [Managing Your Subscription](https://help.urbanstems.com/en-US/managing-your-subscription-1959219.md): Log in to your UrbanStems account. Navigate to the “Subscriptions” tab under “My Account”. Select the active subscription you wish to update. IMPORTANT: Updates can be made starting 10 days before your next scheduled delivery, and you have until 7 da
- [How to Start a Subscription for a Specific Bouquet](https://help.urbanstems.com/en-US/how-to-start-a-subscription-for-a-specific-bouquet-1959086.md): Do you have a favorite arrangement that you can't get enough of? UrbanStems now offers subscriptions for specific arrangements, allowing you to subscribe to specific bouquets for repeated deliveries right to your doorstep. Follow this guide to easily
- [How Does Payment Work for Subscriptions? How Often Will I Be Billed?](https://help.urbanstems.com/en-US/how-does-payment-work-for-subscriptions-how-often-will-i-be-billed-1959109.md): Our tiered pricing plans have flat rate pricing per delivery, which is listed below!. Classic Plan: A classic selection of fan-favorite bouquets. $60 per delivery, with free shipping. Seasonal Plan: A selection of fuller, best-of-season bouquets with
- [What Day Will My Subscription Be Delivered?](https://help.urbanstems.com/en-US/what-day-will-my-subscription-be-delivered-1959120.md): Ultimately, this is up to you! When purchasing your subscription, you’ll select the first delivery date, which will determine all future delivery dates as well. A few things to keep in mind:. In most cases, delivery is available Tuesday through Frida
- [Can I Select the Bouquets I’ll Receive for My Subscription?](https://help.urbanstems.com/en-US/can-i-select-the-bouquets-ill-receive-for-my-subscription-1959121.md): Looking for something unique or specific for your upcoming subscription delivery? You now have the option to select your next arrangement in the subscription! You can view all the available arrangements that match your chosen delivery date and recipi
- [How Do Subscriptions Work?](https://help.urbanstems.com/en-US/how-do-subscriptions-work-1959122.md): Our Subscriptions are perfect for your home or office, for yourself, or as a gift. Here’s a breakdown of how they work!. First, you'll decide on a subscription tier. The Classic Plan - This is your go-to flower subscription. It's our most popular pla
- [Changing Your Subscription Tier](https://help.urbanstems.com/en-US/changing-your-subscription-tier-1959172.md): If you'd like to change the tier of your subscription (for example, you want to upgrade from a Seasonal to Luxe plan), we'll cancel your original subscription, then ask you to purchase a new plan. IMPORTANT: Per UrbanStems' Terms & Conditions, pre-pa
- [Subscription Guide](https://help.urbanstems.com/en-US/subscription-guide-1959240.md): Subscriptions are already discounted; additional discounts and promo codes are not applicable. Select a Subscription Tier:. Classic Plan ($60/delivery): Timeless classic bouquets. Includes free shipping. Saves up to 25% per bouquet. Seasonal Plan ($7
- [How Often Will I Receive a New Bouquet?](https://help.urbanstems.com/en-US/how-often-will-i-receive-a-new-bouquet-1959243.md): The frequency of deliveries will vary depending on your selections when you purchase your subscription. You’ll be able to select your preferred subscription tier, delivery frequency, and initial delivery date when you make your purchase.
- [Do Subscriptions Auto-Renew?](https://help.urbanstems.com/en-US/do-subscriptions-auto-renew-1959260.md): We offer two styles of subscription:
- [Can I Use a Promo Code or Credits when Purchasing A Subscription?](https://help.urbanstems.com/en-US/can-i-use-a-promo-code-or-credits-when-purchasing-a-subscription-1959281.md): Since our subscriptions are already discounted, promo codes, referral codes, and other additional discounts cannot be applied. All of our subscriptions include a complimentary vase with the initial delivery, a tiered discount off the regular retail p
- [Can I give a Subscription as a Gift?](https://help.urbanstems.com/en-US/can-i-give-a-subscription-as-a-gift-1959285.md): Absolutely! Prepaid Subscriptions lasting 3 or 6 months are a popular gift option to celebrate special occasions, but you can customize your subscription gift by selecting from available delivery frequencies and durations to choose a subscription bes
- [How Does Your Loyalty Program Work? Is It Different from Credits?](https://help.urbanstems.com/en-US/how-does-your-loyalty-program-work-is-it-different-from-credits-1959179.md): Great question! The full breakdown of our rewards program can be found here: https://urbanstems.com/rewards. In short, once you have an UrbanStems account, you earn points by placing orders on site. $1.00 spent equals 1 point in your account. Once yo
- [My Loyalty Points Balance is Incorrect](https://help.urbanstems.com/en-US/my-loyalty-point-balance-is-incorrect-1959203.md): We can help! First, we recommend logging into your UrbanStems account and reviewing your order history to ensure you didn’t apply your Loyalty Points to a recent order.If you’ve double checked your recent orders and you’re sure that your Loyalty Poin
- [How to Place an Order Anonymously on UrbanStems](https://help.urbanstems.com/en-US/how-to-place-an-order-anonymously-on-urbanstems-1959078.md): Want to send a surprise bouquet without revealing your identity? We’ve got you covered! Follow these steps to ensure your order remains anonymous while still delivering a beautiful gift to your recipient. When placing your order, fill in the recipien
- [How Do I Place an Order?](https://help.urbanstems.com/en-US/how-do-i-place-an-order-1959175.md): IMPORTANT: Promo codes cannot be combined with other discounts. If you encounter any issues, please contact customer support. Find "Shop" in the horizontal menu next to our company name, UrbanStems. Click it!. Click the category you are looking to sh
- [Do You Accept Orders by Email, In Person, or by Phone?](https://help.urbanstems.com/en-US/do-you-accept-orders-by-email-in-person-or-by-phone-1959198.md): We’re an e-commerce company, so we only accept orders through our website to ensure you can quickly, easily, and accurately place your order. If you run into any issues, have questions about placing an order, or live with a disability and require som
- [Can I Send To Multiple Recipients Within a Single Order?](https://help.urbanstems.com/en-US/can-i-send-to-multiple-recipients-within-a-single-order-1959220.md): We’re only able to ship to a single address with a single message card per order. Current Policy: One address and one message card per order. Multiple Addresses: Place separate orders for each. Multiple Gifts, Same Address: Possible in a single order
- [Requirements for Placing an Order While Overseas](https://help.urbanstems.com/en-US/requirements-for-placing-an-order-while-overseas-1959257.md): You can place an UrbanStems order overseas, but deliveries are only available for the 48 contiguous states. Here are the requirements for placing an order from overseas. No delivery to Alaska, Hawaii, US territories, or surrounding countries. Credit
- [How Can I Tell When Products Will Be Available?](https://help.urbanstems.com/en-US/how-can-i-tell-when-products-will-be-available-1959270.md): 1. You can click HERE to get to our main product page. At the top of the page, click the product category you’d like to browse. 2. Specify Delivery Details for Availability:. Find the “Sending To” and “Delivery Date” fields under the mega-menu. Enter
- [How Can I Update or Delete My Payment Method on File?](https://help.urbanstems.com/en-US/how-can-i-update-or-delete-my-payment-method-on-file-1959102.md): You can update and delete payment methods during checkout as long as you are logged in your account: https://urbanstems.com/account/login. Please note: If you used Paypal or ShopPay to check-out — you will have to edit/delete the card on file direc
- [I Never Got My Confirmation Email or Need a New Receipt](https://help.urbanstems.com/en-US/i-never-got-my-confirmation-email-or-need-a-new-receipt-1959141.md): I have great news! This is an easy fix. Visit urbanstems.com/login. Enter your login credentials and click “Log In.”. After logging in, you’ll land on your account’s “Overview” home page. Scroll down to the “Recent Orders” section to find your most r
- [What Payment Methods Are Accepted?](https://help.urbanstems.com/en-US/what-payment-methods-are-accepted-1959171.md): Major Credit Cards: Visa, AMEX, MasterCard, Discover. PayPal. Please note, we do not accept installment payment platforms like Affirm or Klarna. Important Payment Details:. Credit Card Payments: Your card must have a valid U.S. billing address. We ca
- [How to Get a Copy of My Receipt](https://help.urbanstems.com/en-US/how-to-get-a-copy-of-my-receipt-1959173.md): Go to https://urbanstems.com/login and sign in. Navigate to the “Orders” tab to go to your order history page. Locate the order number you need a receipt for. Click “View Details” next to that order number to open its detail page. On the order detail
- [Where Is My Refund?](https://help.urbanstems.com/en-US/where-is-my-refund-1959204.md): When our customer happiness team initiates a refund, our payment processor submits the refund to your bank immediately for processing. Due to the processing time, which is different for each bank, you will then receive the funds from a refund in your
- [Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.](https://help.urbanstems.com/en-US/why-is-my-card-getting-declined-why-am-i-receiving-a-zip-code-error-on-the-checkout-page-etc-1959245.md): If you’ve confirmed that neither concern above is at play, there are a couple more options available for troubleshooting the payment issues. We use a very robust fraud protection program that can, on occasion, falsely identify an order as fraudulent
- [The Exotic Orchid Care](https://help.urbanstems.com/en-US/the-exotic-orchid-care-1959133.md): Vanda Orchids are a rare and exquisite variety of orchids. We've chosen to present them on their own with only stems of greenery to support them because they're a statement piece, and you won't find these orchids at most flower shops. Here are the de
- [How Do I Care for My Bouquet? How Do I Keep My Flowers Fresh?](https://help.urbanstems.com/en-US/how-do-i-care-for-my-bouquet-how-do-i-keep-my-flowers-fresh-1959168.md): Unboxing:. Remove flowers from the box and unwrap. Fill a clean vase with water and flower food packet, if included (some flowers do not need flower food). Flower Food:. Follow packet instructions; you don't need the entire packet. Tulips and bulb fl
- [How Can I Rearrange My Bouquet? Do You Have Tips for Styling My Flowers?](https://help.urbanstems.com/en-US/how-can-i-rearrange-my-bouquet-do-you-have-tips-for-styling-my-flowers-1959202.md): Great question! Ultimately, styling your flowers is a matter of personal choice, but we absolutely have some tips to get you started. Before we even consider how to arrange the flowers, think about your vase – the size of the opening of your vase is
- [How do I Care for / Work with Roses?](https://help.urbanstems.com/en-US/how-do-i-care-for-work-with-roses-1959223.md): Roses are classic beauties and you’ll find them in many of our bouquets. They can have a really fantastic vase life with the right care! As with all stems, our Flower 101 tips and tricks apply to roses as well, but here’s some information from the pr
- [How Do I Take Care of My Peonies?](https://help.urbanstems.com/en-US/how-do-i-take-care-of-my-peonies-1959242.md): As with all stems, you should follow your basic floral care recommendations. Your peonies will arrive in bud form - meaning they have not bloomed yet; they may look like tight little balls. To help the peonies bloom:. Peonies of all kinds will change
- [How Do I Care for Tulips?](https://help.urbanstems.com/en-US/how-do-i-care-for-tulips-1959259.md): Make sure you check out our flower 101 tips, but here are some additional bits of information about tulips:. Tulips, specifically specialty varieties like double and parrot tulips can become top heavy and bend over as they hydrate. If you’ve ever see
- [How do I handle Hydrangea? How do I make Hydrangea last longer?](https://help.urbanstems.com/en-US/how-do-i-handle-hydrangea-how-do-i-make-hydrangea-last-longer-1959272.md): Hydrangea are notoriously fussy, but we’re here to keep you in the know!. Here’s an old florist trick for you too: Alum is a pickling spice that can be found at most grocery stores. It helps to draw water into the cells of produce (like flowers). If
- [How Do I Care for Ranunculus?](https://help.urbanstems.com/en-US/how-do-i-care-for-ranunculus-1959280.md): Ranunculus are a favorite for so many people, so let’s talk about taking great care of them. It all starts with our basic flower care tips, but here some insider tricks too!
- [Why did my bouquet come with flower food — or why didn't it?](https://help.urbanstems.com/en-US/flowerfood-5859897.md): It depends on the flowers. Some varieties thrive with commercial food; others actually do worse with it. We include a packet only when it'll help the specific blooms you received. Flowers that benefit from food: roses, carnations, mums, and most mixe
- [Pothos Care](https://help.urbanstems.com/en-US/pothos-care-1959177.md)
- [Pilea peperomioides Care](https://help.urbanstems.com/en-US/pilea-peperomioides-care-1959201.md): Light: Pilea peperomioides (AKA Chinese Money Plant) prefers moderate to bright light. Ideal placement would be near a South facing window, set back 1 - 2’ from the windowLeaves folding outward or showing a lumpy texture are an indication of too much
- [Snake Plant Care](https://help.urbanstems.com/en-US/snake-plant-care-1959222.md): Snake plants (Dracaena trifasciata / Sansevieria trifasciata ) are very low maintenance & great beginner plantsLight: Snake plants can tolerate a variety of light levels from very low light to bright, indirect light; direct sun can burn these plants.
- [Succulent Care](https://help.urbanstems.com/en-US/succulent-care-1959241.md): Succulents are low maintenance and great as “beginner plants” provided they get enough light. Light: Prefers bright, direct light. A spot getting 6+ hours of sun a day will keep these plants happiest. Lower light levels can cause these plants to beco
- [ZZ Plant Care](https://help.urbanstems.com/en-US/zz-plant-care-1959258.md): Zamioculcas zamiifolia (or ZZ Plant) is an easy plant to care for, and a great beginner plant for new plant parents.Light: ZZ plants can tolerate a variety of light levels from very low light to bright, indirect light; direct sun can burn these plant
- [How to Care for Orchids During Cold Weather](https://help.urbanstems.com/en-US/how-to-care-for-orchids-during-cold-weather-1959110.md): Orchids are one of the most beloved plants, known for their elegance and beauty. But as temperatures drop, these delicate flowers require special care to thrive. Here's what you need to know about keeping your orchids healthy and vibrant in cold weat
- [Orchid Care](https://help.urbanstems.com/en-US/orchid-care-1959182.md): Many people think orchids are difficult, and they can be if you don’t know how to treat them. Here are the basics:. Light: Orchids prefer bright, indirect light - with that in mind, placement near a south or west facing window is ideal. Set the plant
- [How do I use a promo code?](https://help.urbanstems.com/en-US/how-do-i-use-a-promo-code-1959229.md): Applying a promo code is quick — here's how it works. Step-by-step:. That's it — your discount will show up in the order total. If the code doesn't apply, a couple of things might be worth checking (see below). A few items are excluded from promo and
- [Are there any promo code or discount exclusions?](https://help.urbanstems.com/en-US/untitled-5858241.md): A few items are excluded from promo and discount codes:. A few things to know:
- [My promo code isn't working — why?](https://help.urbanstems.com/en-US/my-promo-code-isnt-working-%E2%80%94-why-5858224.md): A few common reasons a code might not apply at checkout. 1. It may have expired. Check the email or post where you found the code for the expiration date. 2. It may have already been used. Most codes are one-time use — once you've applied one to an o
- [How Do I Use a Referral Link?](https://help.urbanstems.com/en-US/how-do-i-use-a-referral-link-1959142.md): Referrals:. Anyone without an UrbanStems account is eligible to redeem a referral link received from a friend or loved one to create a new account. Simply:. Click the referral link to begin the account creation process. You must use the referral link
- [Do You Offer Gift Cards?](https://help.urbanstems.com/en-US/do-you-offer-gift-cards-1959143.md): At the moment, we do not offer gift cards for purchase. We're only able to accept payment via major credit card carriers (American Express, Visa, Mastercard) or PayPal. Our website team is working diligently to get gift cards up and running, but for
- [Are Your Products Pet-Safe?](https://help.urbanstems.com/en-US/are-your-products-pet-safe-1959167.md): General Warning: It is important to understand that none of our floral arrangements are considered safe for pets. While we strive for beauty and quality in our bouquets, we prioritize safety first. Floral Safety Advisory:. Toxicity Concerns: Many bou
- [How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?](https://help.urbanstems.com/en-US/how-do-the-bouquets-look-on-delivery-how-do-the-flowers-arrive-1959178.md): Our bouquets are delivered including all of the stems pictured, though you should bear in mind that the photos on our site are slightly more styled. Usually with a minute or two of zhuzhing, your bouquet will look gorgeous and full. Occasionally diff
- [When Is My Favorite Flower in Season? (Peonies, Tulips, and More)](https://help.urbanstems.com/en-US/when-is-my-favorite-flower-in-season-peonies-tulips-and-more-1959200.md): All flower types are subject to seasonality (meaning specific times of year when they're produced at high volumes and we're able to source them for you. Here's a rough sketch of when some of your favorite stems are in their growing season. Peonies -
- [How Are Double and Triple Bouquets Presented?](https://help.urbanstems.com/en-US/how-are-double-and-triple-bouquets-presented-1959221.md): When you order a double or triple bouquet, your recipient receives 2 or 3 separate bouquets packed together in the same box — not one larger combined arrangement. We package them separately to protect the blooms during shipping.
- [What Does The Packaging Look Like?](https://help.urbanstems.com/en-US/what-does-the-packaging-look-like-1959244.md): Nationwide deliveries will arrive in a branded UrbanStems box that has been designed to keep the delicate blooms safe in transit. Upon arrival, simply open the top and front flaps to remove the blooms. The box will have an envelope that will have an
- [Which Browsers Are Supported?](https://help.urbanstems.com/en-US/which-browsers-are-supported-1959261.md): We support most browsers, but for the best user experience and security, we recommend using Google Chrome. Firefox and Safari are also great choices. Please do not use Internet Explorer, which is no longer supported or receiving security updates from
- [Can I Customize My Bouquet?](https://help.urbanstems.com/en-US/can-i-customize-my-bouquet-1959262.md): We carefully design every bouquet with only the freshest stems available, meaning we cannot customize orders. Our arrangements arrive including all of the stems pictured, though you should bear in mind that the photos on our site are slightly more st
- [Do The Flowers Include a Vase?](https://help.urbanstems.com/en-US/do-the-flowers-include-a-vase-1959271.md): It depends on the bouquet. Some include a vase; most don't — but you can add one to any order. How to tell at a glance: any bouquet that includes a vase will have a white and blue "Vase Included" badge in the bottom right corner of the product photo.
- [Need Product Details? Here’s How to Find Them on Our Site](https://help.urbanstems.com/en-US/need-product-details-here%E2%80%99s-how-to-find-them-on-our-site-2209914.md): Want to know more about one of our bouquets or plants? Here’s how to find everything you need:. Hover over Shop (top left of our site) to see:. Click the 🔍 icon at the top-right corner of the site.Type the product name (e.g., The Firecracker) or an
- [Can I Send Wine With My Order?](https://help.urbanstems.com/en-US/can-i-send-wine-with-my-order-3385585.md): Yes! You can now add a bottle of wine to select UrbanStems orders for delivery across most U.S. states. Prompt an age verification step (21+ with valid ID at delivery). Add the wine and an alcohol shipping & handling charge to your cart. Confirm your
- [What Makes UrbanStems Different?](https://help.urbanstems.com/en-US/what-makes-urbanstems-different-1959181.md): UrbanStems is a direct to consumer e-commerce flower delivery service. We specialize in delivering a rotating selection of seasonal bouquets and gifts, all of which are sourced and designed in-house. We’re a bit different from a traditional florist,
- [Do You Design Custom Bouquets for Events?](https://help.urbanstems.com/en-US/do-you-design-custom-bouquets-for-events-1959188.md): For those who enjoy DIY projects and have a good grasp of floral life cycles, our bouquets are a great choice for weddings and events. While we do not offer fully custom floral arrangements, all of our bouquets are pre-designed and sold as shown on o
- [Do You Have a Retail Locations? (Spoiler: We don't -- we're 100% e-commerce)](https://help.urbanstems.com/en-US/do-you-have-a-retail-locations-spoiler-we-don-t-we-re-100-e-commerce-1959231.md): We're an e-commerce business, so we take all our orders for delivery online through our secure and easy-to-use website. Click here to read instructions on How To Place An Order.
- [Customer Service (Happiness Team)](https://help.urbanstems.com/en-US/customer-service-happiness-team-1959164.md): Contact Form (Recommended): Click to open form. 📧Email: care@urbanstems.com. 💬Chat: Click the word bubble icon in the lower left-hand corner of the screen to start a live chat. We are committed to ensuring our website is accessible to all customer
- [Public Relations (PR), Marketing, Press Inquiries](https://help.urbanstems.com/en-US/public-relations-pr-marketing-press-inquiries-1959189.md): For press inquiries, Marketing partnerships, or any needs you may have from our marketing and brand team, please contact​​ send an email to pr@urbanstems.com. If our team is interested in collaborating, they’ll be in touch!
- [Human Resources & Career Opportunities](https://help.urbanstems.com/en-US/human-resources-career-opportunities-1959212.md): If you’re interested in joining the UrbanStems team, we’d like to know!. Please check out the “UrbanStems Careers” and “Open Positions” web pages below:. https://urbanstems.com/careers. Pro-Tip! You can apply directly from the open positions page. Ou
- [Corporate Gifting & B2B](https://help.urbanstems.com/en-US/corporate-gifting-b2b-1959232.md): https://urbanstems.com/corporate-gifts. Interested in a bulk order with UrbanStems? Enjoy a 10% discount when your order meets these criteria:. Order 25 to 75 units from our Core Bouquet Collection (The Firecracker, The Unicorn, The Verona, and The J