How UrbanStems Works
All about UrbanStems, and how to place an order
Placing an Order
- How Do I Place An Order?
- How Can I Make a Change to Or Cancel My Order?
- Where is My Order? What Is the Status of My Order?
- How Can I Tell Which Products Are Available? When Will My Favorite Bouquet Be In Stock?
- Do You Accept Orders by Email, In Person, or by Phone?
- Can I Place an Order from Overseas?
Payment & Promos
- What Forms of Payment Do You Accept?
- How Can I Update or Delete My Payment Method on File?
- Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.
- How Can I Get an Itemized Receipt for My Expense Report?
- How Do I Use a Promo Code?
- I Forgot to Apply My Promo Code. Can I Add It Now?
Order Issues
- My Order Is Late / My Order Did Not Arrive
- My Order Has a Quality Issue
- Something In My Order Was Damaged or Broken
- Something Was Missing From My Order
- I Got the Wrong Bouquet (What Is an Upgrade?)
- I Want a Refund for My Order
Our Flowers
- How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?
- When Is My Favorite Flower in Season? (Peonies, Tulips, and More)
- How Are Double and Triple Bouquets Presented?
- What Does The Packaging Look Like?
- Can I Customize My Bouquet?
- Do The Flowers Include a Vase?