How UrbanStems Works
All about UrbanStems, and how to place an order
Placing an Order
- How Do I Place An Order?
- How Can I Make a Change to Or Cancel My Order?
- What Is the Status of My Order?
- How Can I Tell Which Products Are Available? When Will My Favorite Bouquet Be In Stock?
- Do You Accept Orders by Email, In Person, or by Phone?
- Can I Place an Order from Overseas?
Payment & Promos
- What Forms of Payment Do You Accept?
- How Can I Update or Delete My Payment Method on File?
- Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.
- How Can I Get an Itemized Receipt for My Expense Report?
- How Do I Use a Promo Code?
- I Forgot to Apply My Promo Code. Can I Add It Now?
Order Issues
- My Order Is Late / My Order Did Not Arrive
- My Order Has a Quality Issue
- Something In My Order Was Damaged or Broken
- Something Was Missing From My Order
- I Never Got My Confirmation Email or Need a New Receipt
- Why Were My Flowers Shipped Without Water?