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  1. UrbanStems
  2. How UrbanStems Works

How UrbanStems Works

All about UrbanStems, and how to place an order

Placing an Order

  • How Do I Place An Order?
  • How Can I Make a Change to Or Cancel My Order?
  • What Is the Status of My Order?
  • How Can I Tell Which Products Are Available? When Will My Favorite Bouquet Be In Stock?
  • Do You Accept Orders by Email, In Person, or by Phone?
  • Can I Place an Order from Overseas?
See all 7 articles

Payment & Promos

  • What Forms of Payment Do You Accept?
  • How Can I Update or Delete My Payment Method on File?
  • Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.
  • How Can I Get an Itemized Receipt for My Expense Report?
  • How Do I Use a Promo Code?
  • I Forgot to Apply My Promo Code. Can I Add It Now?
See all 8 articles

Order Issues

  • My Order Is Late / My Order Did Not Arrive
  • My Order Has a Quality Issue
  • Something In My Order Was Damaged or Broken
  • Something Was Missing From My Order
  • I Never Got My Confirmation Email or Need a New Receipt
  • Why Were My Flowers Shipped Without Water?
See all 8 articles

Our Flowers

  • How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?
  • What Does The Packaging Look Like?
  • How Are Double and Triple Bouquets Presented?
  • Can I Customize My Bouquet?
  • Do The Flowers Include a Vase?
  • Are Your Bouquets Pet Safe? Do You Offer Any Pet Safe Flowers?
UrbanStems