How can I reach your customer service team?

Our Happiness Team is here to assist 7 days a week! We can be reached by email, phone, and live chat Monday-Friday 8 AM - 9 PM, and Saturday-Sunday from 11 AM - 7 PM

Reach the Happiness Team by email: care@urbanstems.com

Reach the Happiness Team by phone: (855) 614-2779

Reach the Happiness Team by live chat: click the blue "Help" bubble in the lower-left corner of the screen. This will pull up a tab with some recommended FAQ links and the option to live chat with one of our knowledgable care team associates. 

• If you cannot reach us during our normal hours, please leave us a voicemail and we will follow up as soon as possible. 
• If you are trying to reach us from out of the country, please note that we can accept foreign phone calls but are not able to call back at this time. If you are calling from a foreign number and need to leave a voicemail, please be sure to include a valid email address for our team to reach you at. 
• If you have attempted to call several times in a short window but have not been able to get through for any reason, please send us an email for any time-sensitive issues. We will always get back to you, but sometimes email may be quicker! 
• If you have emailed us but have not received any response after 36 hours, please be sure to check that you emailed us at care@urbanstems.com or by directly replying to your order confirmation email or delivery confirmation email. If you begin a new email to any email address other than care@urbanstems.com it may not be seen and we will not be able to help! 
• The availability of our care team may be impacted by major holidays.