How can I reach your customer service team?

We can be reached by email, phone, and live chat 24 hours a day, 7 days a week

Reach the Happiness Team by email: care@urbanstems.com

Reach the Happiness Team by phone: (855) 614-2779

Reach the Happiness Team by live chat: click the blue "Help" bubble in the lower-left corner of the screen. This will pull up a tab with some recommended FAQ links and the option to live chat with one of our knowledgable Happiness Team associates. 

Commitment to Accessibility: The Company is committed to serving all of its customers, including customers with disabilities. This website is currently undergoing a redesign to comply with the Web Content Accessibility Guidelines (WCAG) digital accessibility standards. If you have difficulty using any aspect of our site, please contact us at care@urbanstems.com. Our commitment to accessibility is ongoing, so we invite your feedback. Customers with difficulty fully utilizing our site may also call us 24 hours a day at (855) 614-2779 for information about our products, placing orders, or any of the other services that customers can access online through our website