How Do I Reach Your Happiness (Customer Service) Team?

You can speak to a representative on the Happiness Team, 24 hours a day / 7 days a week!

If you have questions related to orders you’ve placed, using our site, your account, etc etc just send an email to care@urbanstems.com. You could also give us a call at 855-614-2779 or live chat with our agents on our website by clicking the blue “help” widget on our website (you’ll see that at the bottom left hand corner of our website pages).

Commitment to Accessibility: The Company is committed to serving all of its customers, including customers with disabilities. This website is currently undergoing a redesign to comply with the Web Content Accessibility Guidelines (WCAG) digital accessibility standards. If you have difficulty using any aspect of our site, please contact us at care@urbanstems.com. Our commitment to accessibility is ongoing, so we invite your feedback. Customers with difficulty fully utilizing our site may also call us 24 hours a day at (855) 614-2779 for information about our products, placing orders, or any of the other services that customers can access online through our website.