How does local delivery in NYC or DC work?

We do everything in house! Our flowers are delivered directly from the farm, fulfilled by our team, and sent out for delivery with one of our own couriers in the selected window.
Upon arrival, the courier will take a photo of your bouquet or package outside of the delivery location to confirm that the correct item arrived at the right place, at the right time.
If the building has delivery restrictions, the courier may call you and the recipient to ensure a direct handoff.
Couriers must follow building protocol. This means we cannot get past security or the lobby, and often, we are directed to the Loading Dock or Mail Room.
If we're unable to coordinate a direct handoff, we will leave the package with the appropriate responsible parties at the location if it is permitted.
For single-family homes, or apartment buildings, we may leave the flowers at the front door - pending fair weather - or inside the lobby.
Upon successful delivery, you will be sent a delivery confirmation email containing the courier’s delivery photo, delivery notes, and timestamp.