- We do everything in house! Our flowers are delivered directly from the farm, fulfilled by our team, and sent out for delivery with one of our own couriers in the selected window.
- Upon arrival, the courier will take a photo of your bouquet or package outside of the delivery location to confirm that the correct item arrived at the right place, at the right time.
- If the building has delivery restrictions, the courier may call you and the recipient to ensure a direct handoff.
- Couriers must follow building protocol. This means we cannot get past security or the lobby, and often, we are directed to the Loading Dock or Mail Room.
- If we're unable to coordinate a direct handoff, we will leave the package with the appropriate responsible parties at the location if it is permitted.
- For single-family homes, or apartment buildings, we may leave the flowers at the front door - pending fair weather - or inside the lobby.
- Upon successful delivery, you will be sent a delivery confirmation email containing the courier’s delivery photo, delivery notes, and timestamp.
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