My order is late

We pride ourselves on timeliness and understand the importance of punctuality.

You can verify the status of your order by checking here.

If your order is being shipped via FedEx, please be sure to review the detailed Travel History section on the FedEx tracking page. You can navigate to the tracking page by clicking on the tracking number in your Shipping Confirmation email.

If your order is running late, please reach out to our Happiness Team at care@urbanstems.com so we can make things right! We're happy to help!