My Order Is Late / My Order Did Not Arrive

We know how important it is to ensure a gift is delivered on time. If you need to check the status of your order at any time, you can do so by logging into your account at urbanstems.com/login. Once you’ve logged in, click “View” next to the words “Order History” near the top of the page, to see all your recent orders. Each order will display its current status and a hyperlinked tracking number (if shipping nationwide). Just click that number to view the most up to date shipping information for your order.

• Here’s what the order’s status means: 
  • “We’ve Got Your Order” - your order is logged in our system and we will take care of it! At this point, we can still accommodate changes to your order. 
  • “We’re Working On it” - We’ve begun to prepare your order for shipping! At this point, your order is final and no further or cancellations or changes can be made.
  • “It’s On Its Way” - We’ve passed your order to our hand delivery teams or our shipping partners and they’re going to see it to its destination. 
  • “Delivered” - Your order has been delivered! You can check the tracking link (if applicable) for photo confirmation of delivery and signature information. If your order was hand-delivered, you’ll receive a photo confirmation via email. 

If your order is being delivered by hand, our Happiness Team can check its status for you. Just send us a message at care@urbanstems.com. 

If for any reason your order has been delayed in transit, we'll make it right!