We always do our best to deliver directly to the recipient as possible.
If the recipient is unavailable at a residential address in our DC or NYC delivery areas, our courier may leave the bouquet with a concierge/doorman/roommate/partner or in a discreet place near the front door if they determine that it's a safe area where it won't be visible from the street.
If the courier determines that it's not safe to leave the bouquet, or if extreme conditions will compromise the quality of the flowers, they'll bring your order back to our office, and we'll reach out to schedule a complimentary second attempt.
Please note that due to the perishable nature of our products, if a third attempt becomes necessary, we do ask that you place a new order. We send out fresh product for each delivery attempt, which cannot be resold due to our extremely high quality standards, so we cannot send out a third bouquet when we've done our due diligence in following our delivery protocol and making two delivery attempts in good faith.