When our customer happiness team initiates a refund, our payment processor submits the refund to your bank immediately for processing. Due to the processing time, which is different for each bank, you will then receive the funds from a refund in your account approximately 5–10 business days after the date on which the refund was initiated. Note that holidays are not considered business days and can delay processing.
Note that refunds may appear in the form of a reversal. In the case of a reversal, the original payment will drop off of your bank statement, and a separate credit is not issued. Since there isn't a notification for this type of refund, the best way to determine whether the refund was processed is to go to your online account and review the charges made during the time period of the purchase. If the UrbanStems charge has disappeared, then the refund has fully processed and you're all set.
If you have additional payment related questions, please reach out to email@example.com.