What is your cancellation policy?

We understand sometimes life happens and schedules change. We’re happy to process a cancellation and refund as long as your order has not entered the preparation processes.
You can verify whether your order has been prepped by checking your order prior to contacting our Customer Happiness Team.
If the status says Order Received, then we should be able to help. Reach out to us at care@urbanstems.com or 855-614-2779.
If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot cancel your order. This is due to the volume of orders we process and the costs associated with canceling an order.
Once an order has entered the prep process, the order is final and cannot be canceled. Thank you for understanding!