Can I change the items?

We’re happy to assist with changing the items you purchased as long as your order has not entered the preparation process.
NOTE: Our process for changing the items will result in your original order being canceled and creating a new order with your desired items.
Your order total may increase or decrease depending on the requested changes made.
Once an order has entered the prep process, the order is final and no further changes can be made.
You can verify whether your order has been prepped by checking your order prior to contacting our Customer Happiness Team.
If the status says Order Received, then we should be able to help. Reach out to us at care@urbanstems.com or 855-614-2779.
If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.