Can I change the delivery address?

We’re happy to assist with changing the delivery address as long as your order has not entered the preparation process.
Once an order has entered the prep process, the order is final and no further changes can be made.
You can verify whether your order has been prepped by checking your order prior to contacting our Customer Happiness Team.
If the status says Order Received, then we should be able to help. Reach out to us at care@urbanstems.com or 855-614-2779.
If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.

NOTE: Changing the delivery address may change the delivery method and the delivery date. Depending on the delivery zone, we deliver by bike, car, or via FedEx.
NOTE: Changing the delivery address may mean the product you selected is not available in the new delivery area, and substitutions may need to be made.