- We’re happy to assist with changing the delivery address as long as your order has not entered the preparation process.
- Once an order has entered the prep process, the order is final and no further changes can be made.
- You can verify whether your order has been prepped by checking your order prior to contacting our Customer Happiness Team.
- If the status says Order Received, then we should be able to help. Reach out to us at firstname.lastname@example.org or 855-614-2779.
- If the status is Being Prepped, Picked Up By Carrier, or Delivered, we cannot modify or cancel your order. This is due to the volume of orders we process.
- NOTE: Changing the delivery address may change the delivery method and the delivery date. Depending on the delivery zone, we deliver by bike, car, or via FedEx.
- NOTE: Changing the delivery address may mean the product you selected is not available in the new delivery area, and substitutions may need to be made.
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