I did not receive a delivery photo for my order in NYC or DC

For deliveries in NYC and Washington DC, our couriers will take a photo outside of the delivery location to show that the correct item arrived at the right place, at the right time.
In some instances they're unable to take photos due to weather, security restrictions, or tech issues.
To protect people's privacy, we do not take a photo of the recipient with the flowers, and cannot honor any requests to do so.
If you did not receive your confirmation photo, please reach out to our Happiness Team at care@urbanstems.com, and we will investigate on your behalf.