To see your order history, just log in to your account dashboard here: urbanstems.com/login. Once you've logged in, click “View” next to the words “Order History” near the top of the page, to see all your recent orders & past orders. Each order will display its current status and a hyperlinked tracking number (if shipping nationwide). Just click that number to view the current shipping updates for your order.
- Here’s what the order’s status means:
- “We’ve Got Your Order” - your order is logged in our system and we will take care of it! At this point, we can still accommodate changes to your order.
- “We’re Working On it” - We’ve begun to prepare your order for shipping! At this point, your order is final and no further or cancellations or changes can be made.
- “It’s On Its Way” - We’ve passed your order to our hand delivery teams or our shipping partners and they’re going to see it to its destination.
- “Delivered” - Your order has been delivered! You can check the tracking link (if applicable) for photo confirmation of delivery and signature information. If your order was hand-delivered, you’ll receive a photo confirmation via email.