If your bouquet or plant isn’t up to par, we would be happy to make things right. Please reach out to our Happiness Team at firstname.lastname@example.org with your order number and the quality issues you encountered - we will work with you to find a solution! Please include photos of the issues reported as it helps us pinpoint the source of the problem, and prevent them for you and other customers.
Guidelines for Replacements
- Please note the specific replacement product is at our discretion. In order to allow us to investigate the issue, we will not replace an item with the exact same product. We always aim to replace with a product of equal or greater value as inventory availability permits. We're happy to surprise & delight!
- Our offer of a replacement is nontransferable, meaning it is for the original recipient only.
- Replacements must be scheduled within 7 days of the issue being reported. The offer is no longer valid 7 days after we've replied to your email, so please stay in touch until the issue is resolved.
- For quality issues related to fresh-cut flower bouquets, please send in your photos and feedback within 3 days of delivery.
- For quality issues related to plants, please send in your photos and feedback within 10 days of delivery.
- Any quality complaints reported after the above timeline are not eligible for replacement because there is no way to substantiate that the issue was on our end and not user error. We cannot account for the growing conditions or level of care our products receive once your recipient has received them. Thank you for understanding!