Want to send a surprise bouquet without revealing your identity? We’ve got you covered! Follow these steps to ensure your order remains anonymous while still delivering a beautiful gift to your recipient.
Step 1: Enter Your Recipient’s Delivery Information
When placing your order, fill in the recipient’s name, address, and contact details as usual. This ensures we can successfully deliver the bouquet to them.
Step 2: Add Delivery Instructions
During checkout, look for the “Delivery Instructions” section.
In this box, include a note requesting that the delivery be kept a surprise. Example:
“Please do not share the sender’s information. This is a surprise gift!”
By adding this note, our team will ensure your identity remains confidential.
Step 3: Leave the Card Signature Blank
If you don’t want your name to appear on the bouquet’s message card:
Simply leave the signature section blank when writing your note.
The recipient will receive the card without any mention of your name.
Step 4: Provide Your Contact Information
Even though your order will remain anonymous, we ask that you include your own phone number during checkout. This allows us to reach out to you directly if we encounter any issues with delivery.
FAQs About Anonymous Orders
Will the recipient ever find out who sent the order?
No, unless you choose to include your name in the message or the recipient contacts our team requesting sender details (which we do not disclose without permission).
What if I accidentally added my name to the message?
If you’ve already placed the order and realize your name is included, contact our support team at care@urbanstems.com as soon as possible. We’ll do our best to update the message before the order is processed.
Need Help?
If you have any special requests or need further assistance, feel free to reach out to our Customer Care team at care@urbanstems.com. We’re happy to help make your surprise extra special!
Happy gifting! 🎁🌸