Due to the perishable nature of flowers, all orders are shipped overnight or same-day in local markets (NYC, Boston, Dallas, Los Angeles, Chicago, and DC). You will not receive a tracking number until your order is shipped (likely not until after 6 PM the day before your delivery or day of for hand deliveries) — as long as your delivery date is correct in our system — your flowers are on their way!
If it is past your delivery date and your order hasn’t arrived as planned, start by checking the tracking status from your carrier.
How to Track My Order
For Shipped Orders or Hand Delivery in New York, L.A., and D.C:
Log in to http://urbanstems.com/account/login
Navigate to the “Orders” tab to see recent orders and their current statuses
Click on your tracking number to get the most recent scan of your order
For Hand Delivery in Chicago, Atlanta, Miami, Dallas & Boston:
Please note that courier deliveries in these cities are serviced by a third-party service. We cannot currently provide tracking updates when the orders are “In Transit.”
CLICK HERE and complete the online form. A Happiness Agent will send an update ASAP.
How to Report My Late Order
For assistance with orders that aren't tracking or are delayed in transit, CLICK HERE to submit a claim. Our Happiness Team is dedicated to providing timely updates and ensuring you receive your order as soon as possible.