If your order hasn’t arrived as planned, start by checking the tracking status from your carrier.
How to Track My Order
For Shipped Orders or Hand Delivery in New York, L.A., and D.C:
Log in to http://urbanstems.com/login
Click “View” under “Order History” to see recent orders and their current statuses
Click on your tracking number to get the most recent scan of your order
For Hand Delivery in Chicago, Atlanta, Miami, & Dallas:
Please note that courier deliveries in these cities are serviced by a third party service. We cannot currently provide tracking updates when the orders are “In Transit.”
CLICK HERE and complete the online form. A Happiness Agent will send an update ASAP.
How to Report My Late Order
For assistance with orders that aren't tracking or are delayed in transit, CLICK HERE to submit a claim. Our Happiness Team is dedicated to providing timely updates and ensuring you receive your order as soon as possible.