Hand Delivery/Courier Delivery
You can give delivery instructions for hand deliveries in DC, NYC, or LA in the “Delivery Instructions” field at checkout. Examples include door/gate codes or an additional phone number. However, we can't call before delivery, guarantee specific delivery times, or take photos of recipients for privacy reasons. If you need to add instructions after ordering, contact us at care@urbanstems.com.
Shipped Orders
For shipped orders, our partners don’t accept special instructions. Use FedEx Delivery Manager or UPS My Choice for real-time delivery info and adjustments. These services are free and also available for recipients to track deliveries.