Visit http://urbanstems.com/login and log into your account.
Click “View” next to “Order History” at the top of the page to see your orders.
Each order will show its status and a tracking number (for nationwide shipping).
Click the tracking number for latest updates.
Understanding Order Status
“We’ve Got Your Order”: Your order is registered in our system. Changes to your order are still possible at this stage.
“We’re Working On It”: Your order is being prepared for shipping. No more changes or cancellations can be made.
“It’s On Its Way”: Your order has been handed over to our delivery teams or shipping partners and is en route.
“Delivered”: Your order has been delivered. For tracked orders, check the tracking link for delivery confirmation and details. If hand-delivered, you'll receive photo confirmation by email.