If you'd like to change the tier of your subscription (for example, you want to upgrade from a Seasonal to Luxe plan), we'll cancel your original subscription, then ask you to purchase a new plan.
IMPORTANT: Per UrbanStems' Terms & Conditions, pre-paid and gift subscriptions are final purchases and cannot be refunded or cancelled.
Go to http://urbanstems.com/login and sign in.
Click on “Subscriptions” near the top left of the page to open your Subscriptions Pane.
Identify the subscription you want to change.
Click the “Cancel subscription” button beneath it.
Follow the prompts to cancel.
After cancellation, choose and purchase your new desired plan and tier at https://urbanstems.com/subscriptions .
If you were not able to self-service, CLICK HERE to open a claim. One of our Happiness Agents will be in touch ASAP.