I'm sorry to hear that something went wrong with your order! Our goal is always to make our clients feel cared for and connected, and we understand that things don't always go as planned. Our team will always work with you to find the best solution.

If your order has an issue and you'd like to be refunded, please contact our Happiness Team. You can reach us via email at care@urbanstems.com, by phone at 855-614-2779, or via live chat by using the "help" widget on our website. Please note that, per our terms and conditions all orders are final and non-refundable, except in the case of damaged products. To obtain a refund, you must reach out to the Happiness Team within 48 hours of delivery with photos demonstrating the damage. All refunds are subject to approval by members of our Happiness Team.