If you'd like to change the tier of your subscription (for example, you want to upgrade from a Seasonal to Luxe plan), we'll cancel your original subscription, then ask you to purchase a new plan.
All you need to do is log in to your UrbanStems account page here: urbanstems.com/login. Once you've logged in, click the word "Subscriptions" near the top left of the page, which will redirect you to your Subscriptions Pane. Once there, you will see all your active, recurring subscriptions. Underneath each you'll find a button that reads "cancel subscription." Click this button and follow the prompts to cancel. Once you have successfully canceled your subscription, you can purchase your new desired subscription plan and tier here: https://urbanstems.com/subscriptions.
Note: UrbanStems' Terms & Conditions specify that pre-paid and gift subscriptions are one time purchases and cannot be refunded or cancelled.