You can check your order’s status by logging into your account at urbanstems.com/login. Once you’ve logged in, click “View” next to the words “Order History” near the top of the page, to see all your recent orders. Each order will display its current status and a hyperlinked tracking number (if shipping nationwide). Just click that number to view the current shipping updates for your order.
- Here’s what the order’s status means:
- “We’ve Got Your Order” - your order is logged in our system and we will take care of it! At this point, we can still accommodate changes to your order.
- “We’re Working On it” - We’ve begun to prepare your order for shipping! At this point, your order is final and no further or cancellations or changes can be made.
- “It’s On Its Way” - We’ve passed your order to our hand delivery teams or our shipping partners and they’re going to see it to its destination.
- “Delivered” - Your order has been delivered! You can check the tracking link (if applicable) for photo confirmation of delivery and signature information. If your order was hand-delivered, you’ll receive a photo confirmation via email.