What if My Recipient Isn’t Available to Receive Their Hand Delivery?

We always do our best to deliver directly to the recipient when possible.
If the recipient is unavailable at a residential address in our hand delivery zone, our courier team may leave the bouquet or package with a concierge, a doorman, roommate, or partner.
- They may also leave the package in a discreet location near the front door if they determine that it’s a safe area that isn’t visible from the street.
If the courier determines that it’s not safe to leave the bouquet, or if extreme conditions would compromise the quality of the flowers, they’ll bring the gift back to our fulfillment center and we’ll reach out to schedule a complimentary second attempt.
Please note: Due to the perishable nature of our product, if a third attempt becomes necessary we will need you to place a new order. We send fresh products for each delivery attempt, which cannot be re-sold due to our extremely high-quality standards. In short, we cannot send out a third bouquet when we’ve done our due diligence in following our delivery protocol and making two delivery attempts in good faith.