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Frequently Asked Questions
Login to your account at urbanstems.com/account/login to check your order status.
All orders are shipped overnight with tracking shared after 6 pm the night before delivery.
- Order Received: We’ve got your order! Changes still possible.
- Packing Order: Your order is being prepped. No changes now.
- Shipped: En route! Check your tracking link for updates.
- Delivery Attempted: A delivery attempt was made. Please check your email or tracking link.
- Delivered: Your flowers have arrived! You can view confirmation via your tracking link.
- Canceled: Your order was canceled. Need help? Contact us here.
We currently ship to most residential and commercial addresses in the contiguous 48 US states. We do not deliver to PO Boxes, military bases, Alaska, Hawaii, Puerto Rico, or international locations.
Log in at your account and click on the order. Scroll down to “Print Receipt” to get a digital or printed copy including order details, prices, and gift message.
None of our floral arrangements are considered pet safe. Many bouquets contain toxic stems and are treated with chemicals. Always keep all fresh or dried flowers and plants out of reach of pets and small children.
We recommend trimming stems so flowers sit 1–2" above the vase lip and removing foliage below the water line. Let the natural shapes of the flowers guide you, give your arrangement a quick zhuzh and you're ready to go! For some other arranging recommendations, check out styling tips here.
All sales are final except in the case of damage. For orders that arrived damaged: Please submit a claim within 72 hours of delivery (5 days for peonies) with photos. Subscriptions are nonrefundable. Submit a claim here.
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Delivery & Tracking Support
Account & Subscription Management
Account Management
- How do I Reactivate My UrbanStems Account?
- How Can I View My Order History?
- How to Create an UrbanStems Account?
- How do I Unsubscribe from Promotional Emails or Texts?
- How Do I Change My Account Info?
- How Do I Reset My Password? I Forgot My Password
Subscription Management
- How Can I Change the Tier of My Subscription Plan?
- Can I Change the Recipient for Each Subscription Delivery?
- How Can I Make Changes to or Pause my Subscription?
- Editing Recipient Details for Your Subscription
- Managing Your Subscription
Subscription FAQ
- How to Start a Subscription for a Specific Bouquet
- How Does Payment Work for Subscriptions? How Often Will I Be Billed?
- What Day Will My Subscription Be Delivered?
- Can I Select the Bouquets I’ll Receive for My Subscription?
- How Do Subscriptions Work?
- Changing Your Subscription Tier