How can we help?
Delivery & Tracking Support
Account & Subscription Management
Account Management
- How to create an UrbanStems Account?
- How do I Unsubscribe from Promotional Emails or Texts?
- How Do I Change My Account Info?
- How Can I Update or Delete My Payment Method on File?
- How Do I Reset My Password? I Forgot My Password
- How Can I View My Order History?
Subscription Management
- How Can I Make Changes to or Pause my Subscription?
- Editing Recipient Details for Your Subscription
- Can I Change the Recipient for Each Subscription Delivery?
- Managing Your Subscription
- How Can I Change the Tier of My Subscription Plan?
Subscription FAQ
- Changing Your Subscription Tier
- How Do Subscriptions Work?
- Can I Select the Bouquets I’ll Receive for My Subscription?
- What Day Will My Subscription Be Delivered?
- Subscription Guide
- How Often Will I Receive a New Bouquet?