My Order has a Quality Issue

• My Order is Damaged or Has a Quality Issue
• My Order Had Incorrect or Missing Items
• Where is My Note/Gift Message
• Why Were My Flowers Shipped Without Water?

Delivery & Tracking Issues

• Track My Order
• Where Is My Order/My Order Is Late
• I Didn't Receive My Delivery Confirmation Photo
• What if My Recipient Isn’t Available to Receive Their Delivery?

Delivery FAQ

• When Will My Order Ship?
• Can I Pick a Specific Delivery Time?
• Where do you ship?
• Does UrbanStems Deliver to Hotels, Hospitals, and Office Buildings?
• Will My Order Be Delivered by Hand or Shipped?
• What is the fee for delivery?

Updates & Cancellations

• I Forgot to Apply My Promo Code. Can I Add It Now?
• What is My Order Status?
• Update My Order Details -- Delivery Date, Gift Note, Address, Products, etc.
• Cancel My Order
• Refund & Cancellation Policy

Account Management

• How do I Reactivate My UrbanStems Account?
• How Can I View My Order History?
• How to Create an UrbanStems Account?
• How do I Unsubscribe from Promotional Emails or Texts?
• How Do I Change My Account Info?
• How Do I Reset My Password? I Forgot My Password

Subscription Management

• How Can I Change the Tier of My Subscription Plan?
• Can I Change the Recipient for Each Subscription Delivery?
• How Can I Make Changes to or Pause my Subscription?
• Editing Recipient Details for Your Subscription
• Managing Your Subscription

Subscription FAQ

• How to Start a Subscription for a Specific Bouquet
• How Does Payment Work for Subscriptions? How Often Will I Be Billed?
• What Day Will My Subscription Be Delivered?
• Can I Select the Bouquets I’ll Receive for My Subscription?
• How Do Subscriptions Work?
• Changing Your Subscription Tier

The Loyalty Program

• How Does Your Loyalty Program Work? Is It Different from Credits?
• My Loyalty Point Balance is Incorrect

Placing an Order

• How to Place an Order Anonymously on UrbanStems
• How Do I Place an Order?
• Do You Accept Orders by Email, In Person, or by Phone?
• Can I Send To Multiple Recipients Within a Single Order?
• How Do I Use a Promo Code?
• Requirements for Placing an Order While Overseas

Payments and Receipts

• How Can I Update or Delete My Payment Method on File?
• I Never Got My Confirmation Email or Need a New Receipt
• What Payment Methods Are Accepted?
• How to Get a Copy of My Receipt
• Where Is My Refund?
• Why is My Card Getting Declined? Why Am I Receiving a Zip Code Error On the Checkout Page? Etc.

Flower Care

• The Exotic Orchid Care
• How Do I Care for My Bouquet? How Do I Keep My Flowers Fresh?
• How Can I Rearrange My Bouquet? Do You Have Tips for Styling My Flowers?
• How do I Care for / Work with Roses?
• How Do I Take Care of My Peonies?
• How Do I Care for Tulips?

Green Plant Care

• Pothos Care
• Pilea Peperomioides Care
• Snake Plant Care
• Succulent Care
• ZZ Plant Care

Orchid Care

• How to Care for Orchids During Cold Weather
• Orchid Care

General Inquiries

• How Do I Use a Referral Link?
• Do You Offer Gift Cards?
• Are Your Products Pet Safe?
• How Do the Bouquets Look On Delivery? How Do the Flowers Arrive?
• When Is My Favorite Flower in Season? (Peonies, Tulips, and More)
• How Are Double and Triple Bouquets Presented?

About UrbanStems

• What Makes UrbanStems Different?
• Do You Design Custom Bouquets for Events?
• Do You Have a Retail Locations? (Spoiler: We don't -- we're 100% e-commerce)

Contact Us

• Customer Service (Happiness Team)
• Public Relations (PR), Marketing, Press Inquiries
• Human Resources & Career Opportunities
• Corporate Gifting & B2B